Frequently Asked Questions

About Pocket Geek Privacy

• Glossary
• How do I download and install Pocket Geek Privacy?
• How do I create an account for Pocket Geek Privacy?
• Does Pocket Geek Privacy work on Windows or Mac?
• Does Pocket Geek Privacy work on smartphones?
• Can I use my Pocket Geek Privacy Account on multiple devices?

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Miscellaneous

• What is a recovery code and how do I use one?
• What is a Master Password and why do I need one?
• The Pocket Geek Privacy Autofill doesn't seem to work on my Android device? What can I do?
• How do I register an account on my iOS device, if I don't see the key in the keyboard?
• What is iCloud Keychain and why should I deactivate it on my iOS device?
• What is the Smartfield Icon on the browser extension and why should I use it?

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My Account

• How do I export the data from my account?
• What is the “My Account” page?
• Does Pocket Geek Privacy store my Master Password?
• Why should my Master Password be different from my login password for Pocket Geek Privacy?
• What should I do if I have forgotten my Master Password?
• What should I do to protect my data that is in the clear after exporting it?

Password Manager

• What is the Password Manager and why should I use it?
• Does Pocket Geek Privacy automatically store my usernames and passwords?
• Can I import passwords and accounts from other services?

Alias Manager

• What happens when I reply to an email that was sent to one of my aliases?
• Where can I read the emails sent to my aliases?
• What is an alias email address and why should I use one?

Tracker Manager

• The Tracker Filter on my Android app doesn’t seem to be working. What’s happening?
• What is the Tracker Manager and why should I use it?
• What do you mean by “tracker”? Are cookies and trackers the same thing?
• How come I can still see ads even though I blocked all the advertising trackers?
• The webpage I am visiting on my computer doesn't look quite right. Is Pocket Geek Privacy to blame? What can I do?

Data Manager

• What does “data collection” mean?
• What is the Data Manager and why should I use it?

Dashboard

• What is the Dashboard and why should I use it?

Security

• Are there risks to letting my device "remember" my Master Password?
• What are the risks of running Pocket Geek Privacy on a jailbroken device?
• What is a "strong password" according to Pocket Geek Privacy?
• What is a "compromised password" according to Pocket Geek Privacy?

Legal

• What does GDPR mean?

Technical

• How to report an issue, ask a question or suggest an improvement?
• The Safari Extension on my iOS device isn't working. What's going on?
• My Password Manager on my desktop is not automatically saving my login credentials, what can I do?
• My login credentials are not being properly retrieved, what can I do?

What’s new?

• Release Notes - See what's new in our latest version and the history of our improvements
• What’s new in v2.3 (release date: March 16, 2023)
• What was new in v2.2 (release date: December 18, 2022)
• What was new in v2.0 (release date: April 13, 2022)
• What was new in v2.1 (release date: September 8, 2022)