A recovery is a passphrase composed of several words. If you ever forget your Master Password, your recovery code enables you to recover all of your encrypted data and set up a new Master Password.
Tip
If you use the mobile app and have your Master Password linked to your fingerprint or Touch ID / Face ID, you can also use biometric authentication to recover your Master Password from your mobile device.
If you don’t yet have a Master Password, you’ll have the option to generate a recovery code when you finish creating your Master Password.
If you already have a Master Password, you can create a recovery code from the app’s Settings on your mobile device or from your My Account page.
Tip
We recommend that you write down (or print a hard copy of) your recovery code and keep it in a safe place. If you choose to keep a digital copy of your recovery code instead, you should lock the file using a strong password or use ”cold storage” (keep the digital file only on a USB drive which you then store in a locked drawer or another safe place and make sure to erase the digital file from your device).
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Go to My Account, or access it from the browser extension directly: open the Settings (from the Main Menu) and click on "Open My account" below your name.
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If required, log in to “My Account” with your Pocket Geek Privacy credentials.
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Go to the “Master Password Recovery” tab and click on the “Generate a new code” button.
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Write down your recovery code and put it in a safe place.
You can use your recovery code at any time by following the steps below:
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Go to My Account, or access it from the browser extension directly: open the Settings (from the Main Menu) and click on "Open My account" below your name.
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If required, log in to “My Account” with your Pocket Geek Privacy credentials.
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Go to the “Master Password Recovery” tab and click on the “Use recovery code” button.
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Follow the prompts and create a new Master Password.
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Put your recovery code back in a safe place! You can use it again to recover your new Master Password if ever you forget it.
You can use your recovery code at any time by clicking on the “Forgot Master Password” link from any Master Password prompt, or by following the steps below:
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Open the app and go to the Settings.
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In the Security section, click on “Recover your Master Password”.
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Select “Use your recovery code”.
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Follow the prompts and create a new Master Password.
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Put your recovery code back in a safe place! You can use it again to recover your new Master Password if ever you forget it.